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Help centre
The questions our support team gets most, answered properly. If yours is not here, write to us and a person will reply.
Email
contact@activate-content.com
Reply time
1 to 2 working days
Cancel
From your account
The apps
Do I need a separate account for each app?
No. One Activate Content login opens every app in the bundle, and there is a single bill for all of them.
Which apps are included?
Streaming for movies, series and live channels; a cloud games library; e-books and audiobooks; and cloud storage with everyday utilities.
Do I have to install anything?
Most apps run straight in the browser. Cloud games stream, so there is nothing large to download.
Can I use just one of the apps?
Yes. Use as many or as few as you like; the price is the same either way.
Devices and streaming
Which devices does it work on?
Phones, tablets, computers and most smart TVs, on current versions of Safari, Chrome, Firefox and Edge.
Does my progress follow me between devices?
Yes. Your place in a film, book or game is kept against your account, so you can pick up where you left off.
What internet speed do I need?
A normal broadband or 4G connection is fine for streaming and cloud games. Higher quality video uses more data.
Billing and cancelling
How much is it?
One week free, then $11.99 a week billed through PayPal. The full breakdown is on the pricing page.
How do I cancel?
Cancel the recurring payment in your PayPal account, or email contact@activate-content.com from the address on your account. Cancel during the free week and nothing is charged.
Is there a minimum term?
No. The subscription runs a week at a time and can be stopped whenever you like.
I do not recognise a charge.
Send us the date and the amount and we will identify it. If something has gone wrong we will put it right.
Account and data
Do I need to install an app store app?
No. Everything runs in the browser, on a phone, tablet, computer or TV.
Are my files in cloud storage private?
Yes. Your storage is visible to you alone and is never used for anything else.
How is my data handled?
In line with applicable data protection law. The detail is in our privacy policy.
Which cookies does this site use?
That is set out in the cookie policy, along with how to change your consent.
Before you write: tell us the email address on your account and, if it is about an app, which one. That saves a round trip.